Privacy Policy

 

Last Updated : 12/2025

Welcome to OxCharge. This Privacy Policy explains how OxCharge (the “Company”, “we”, “us” or “our”) collects, uses, stores, and protects personal information when you use our website oxcharge.com and any related mobile application or services (together, the “Service”). We respect your privacy and are committed to protecting your personal data in accordance with applicable laws and best practices.

1. Definitions

  • Service / OxCharge — refers to our website oxcharge.com and associated application(s) or platform(s) operated by OxCharge.

  • Company / We / Us — refers to OxCharge, the operator of the Service.

  • Personal Data — any information about an identified or identifiable natural person (for example: name, contact info, device data, location, payment information, usage data).

  • User / You / Data Subject — an individual using or interacting with our Service.

2. What Personal Data We Collect

We may collect the following categories of personal information when you use our Service — for legitimate and specified purposes only:

  • Name — to create and manage user accounts and for communication.

  • Phone number — for user support, notifications (e.g. about charging stations), and account verification.

  • Email address — for account management, support, and error/issue notifications.

  • Payment information — when you pay for services or bookings via the Service (processed through authorized payment providers).

  • Date of birth — when required for user agreement preparation or age verification (if applicable).

  • Device/account identifiers (e.g. IP address, device ID, device type) — to enable Service functionality, security, and analytics.

  • App usage data / Service interaction data — for statistics, performance analysis, error detection, and improving user experience.

  • GPS / Location data — to enable location-based features of the Service (e.g. locating nearest charging stations).

3. Purpose & Principles of Personal Data Processing

We process personal data under the following core principles:

  • Data Minimization — we only collect information necessary to deliver and support our Service.

  • Lawful & Legitimate Use — we process data only when legally allowed, or when necessary for the contract with you (e.g. providing access, billing).

  • Access Limitation — access to personal data is restricted internally; we do not share your data with unrelated third parties without your explicit consent.

  • Accuracy & Up-to-date Data — we aim to keep your data accurate. If data becomes outdated or incorrect, access is restricted until update.

  • Security & Confidentiality — we implement technical and organizational measures (e.g. encryption, access control) to protect your data from unauthorized access, loss, or misuse.

  • Retention Limitation — we retain personal data only for as long as needed for business, legal, or regulatory purposes.

4. Data Subject Rights

As a user or data subject, you have the right to:

  • Request access to your personal data we process.

  • Request correction of inaccuracies in your data.

  • Request deletion of your data (where legally and contractually possible).

  • Object to or restrict certain data processing (e.g. optional data collection, analytics, marketing).

To exercise these rights, you may contact us using the contact details provided below.

5. Data Storage & Transfers

  • All personal data is stored securely (e.g. encrypted storage, secure servers).

  • If data is transferred across borders (e.g. between countries), we ensure compliance with applicable data protection laws.

6. Payment Processing & Security

  • Any payment processing is done via authorized third-party payment providers.

  • We do not store full payment card details on our servers.

  • We comply with applicable local and international payment and data security standards.

7. Use of Data for Service & Support

We use your data to:

  • Provide and maintain your account and access to the Service.

  • Enable core functionality (e.g. locating charging stations, booking, navigation).

  • Send you transactional or informational communications (such as account updates, system notifications, booking confirmations).

  • Perform analytics, error tracking, and performance improvements of the Service.

  • Support customer service, troubleshooting, and support inquiries.

8. Data Security Measures

We implement both organizational and technical security measures, including but not limited to:

  • Access control and role-based permissions for staff.

  • Encryption of data during storage and transfer.

  • Secure infrastructure and regular security audits.

  • Data-handling policies to prevent unauthorized disclosure or misuse.

9. Third-Party Services & Disclosure

We do not share your personal data with third parties except when:

  • You have explicitly consented;

  • Required for payment processing with authorized providers;

  • Required to comply with laws or legal requests (e.g. court order, governmental obligation);

  • Necessary to enforce our Terms of Service or protect rights, privacy, safety, or property of the Company, users, or the public.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, as our Service evolves, or due to changes in law or regulations). When we do, we will update the “Last Updated” date. We encourage you to review this page periodically to stay informed of how we protect your data.

11. Contact / Data Subject Requests

If you have questions about this Privacy Policy, or wish to exercise your rights (access, correction, deletion, objection), please contact us at:

Email: Support@oxcharge.com
Address: Business Central Tower, Office No.1003, Dubai Media City, UAE